Jeremy Portfolio
System Administration, Cybersecurity, & Multimedia Professional
A versatile professional blending deep technical expertise in **System Administration and Cybersecurity** with creative skills in **Multimedia Production** to manage reliable systems and communicate complex information effectively.
Professional Resume
Key Skills & Expertise
Work Experience
Kitchen Staff
Culver’s, Diamond, IL | 09/2025 - Present
- Mastered grilling techniques to prepare and cook all burger products, ensuring quality and consistent order standards.
- Assembled and customized over 100 complex burger and salad orders daily with high accuracy, adhering to strict customer specifications.
- Managed the deep-frying station, preparing all fried items (fries, cheese curds, tenders, etc.), while consistently maintaining optimal oil temperatures.
- Executed inventory management tasks, including receiving, rotating stock using **FIFO** (First-In, First-Out) protocols, and organizing truck deliveries to maintain product freshness and reduce waste.
Supervisor
Axan Foods | 03/2020 - 08/2025
- Proactively managed daily inventory using system software to track stock levels, preventing overstock and ensuring timely restocking, which optimized product availability and improved overall operational efficiency.
- Managed shift schedules and resolved complex customer inquiries, ensuring smooth operations and high customer satisfaction through proactive communication and task prioritization.
- Diagnosed and resolved local network and system outages, maintaining operational continuity and minimizing business downtime for essential functions.
- Operated the point-of-sale (POS) system and resolved technical issues, reducing order processing delays by **20%** and improving overall customer satisfaction.
Team Leader / Forklift Operator
United Facilities (General Mills) | 12/2018 - 06/2019
- Utilized **Red Prairie** software to accurately pick and track products, ensuring timely and correct deliveries, which improved customer satisfaction by streamlining order fulfillment and reducing errors.
- Maintained and optimized key operational software (Red Prairie) within the **VMware** environment to ensure continuous functionality and minimize system downtime.
- Streamlined workflow in picking bays by closely monitoring Red Prairie system performance, resulting in a **15% reduction** in order processing errors.
- Verified product accuracy in orders using Red Prairie tracking tools, ensuring over **90% correct deliveries** and reducing customer complaints by **20%**.
Forklift Operator
Kelly Services (Dupont) | 12/2017 - 09/2018
- Efficiently operated various forklifts (e.g., sit-down, stand-up) to accurately stage and pick materials required for product assembly.
- Constructed and prepared packaging bases for Great Stuff foam insulation products, supporting downstream packing teams and maintaining workflow speed.
- Performed high-volume line packing of Great Stuff foam insulation, securely loading products into prepared bases for final shipment.
- Contributed to critical special projects and prioritized rush orders, ensuring timely completion of specialized products to meet urgent shipment deadlines.
Warehouse Worker
Versant Supply Chain | 07/2014 - 08/2016
- Utilized RF scanners to accurately process and verify **Holsted Jewelry** orders for outbound delivery, ensuring correct item fulfillment for customers.
- Maintained accurate inventory organization and placement on the line, enabling order pickers to select the correct product efficiently and minimizing retrieval time.
- Took ownership of the **National Geographic** video mailing process, coordinating materials and ensuring accurate packing for customer shipments.
- Managed incoming product shipments, efficiently receiving and processing new inventory to ensure stock availability for immediate order picking.
Education & Certifications
Association of Applied Science - Information Technology - Multimedia
Association of Applied Science - Information Technology - Web Design
ITT Technical Institute | 2010 and 2011
Google IT Support Professional Certificate/ Google Cybersecurity Professional Certificate
Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification
Skills development includes network security, Web Security, Financial Security. That are to make businesses and their customers information secured.
Technical & Creative Portfolio
Endpoint Security Hardening Playbook
Developed and documented a comprehensive security baseline for all corporate endpoints using GPOs, PowerShell, and Zero Trust principles.
Automated Server Patching System
Created an Ansible-based solution to automate patching, rebooting, and reporting across mixed Windows/Linux server environments.
Client Onboarding Video Series
Produced a 5-part instructional video series for client technical onboarding, increasing engagement and reducing support calls by 25%.
Get In Touch
I am currently available for new projects and challenging roles that leverage both my technical and creative skill sets. Let's discuss how I can bring reliability and clarity to your team.